Newslaundry’s AI chatbot is doing more than answering queries
“Ask Birubala,” Newslaundry’s in-house AI chatbot, was designed to manage subscriber queries, troubleshooting and documentation. Its deeper impact lies in upskilling staff: by automating repetitive tasks, it has enabled the support team to move into more complex work such as data analysis and campaign management, creating greater long-term value for the subscription-first organisation. For Chitranshu…
