In a world where AI is informing more design choices, it’s easy to mistake predictions for certainties. This article introduces Probabilistic Design, a mindset that allows UX and product teams to accept uncertainty, decipher AI outputs with nuance, and make smart, adaptive decisions. In 2024, an Air Canada customer asked a chatbot about bereavement fares….
We have officially moved past the era of humanoid robots as mere public relations stunts. As they become increasingly lifelike, society may soon face profound social, psychological, and ethical challenges. What happens when the boundary between humans and machines becomes almost impossible to distinguish? For decades, science fiction has cushioned us with the idea that…
Findings from an exploratory user research study highlighting the unique insights and practical UX recommendations shared by participants with cognitive disabilities. In the summer of 2024, I became co-chair of a working group of expert researchers who came together to determine how best to perform accessibility testing with people with cognitive disabilities. This was work…
Practical guide on how to reduce drifts, minimize mistakes, maintain context, and improve the quality of AI-generated prototypes. Brought to you by Design Patterns For AI Interfaces, friendly video course on UX and design patterns by Vitaly. AI-generated prototypes often don’t deliver consistently decent results because of tiny inconsistencies scattered all across a design system….
Let’s kick off June — and the beginning of summer — with some fresh inspiration! Artists and designers from across the globe once again tickled their creativity to welcome the new month with a new collection of desktop wallpapers. Enjoy! Everyone has a creative spark in them. Some bring their ideas to life with digital…
Seventy percent of websites still fail basic WCAG contrast checks in 2025. After years of design system tooling, accessibility linters, and JavaScript libraries, nothing moved the needle. We didn’t need better libraries. We needed better CSS. contrast-color() is that better CSS. The HTTP Archive Web Almanac has been tracking color contrast failures for years. The…
There’s a moment in almost every usability session where a participant pauses at the login screen, types something, and glances up: checking whether they’re “doing it right.” That pause is a clear sign. They’ve already clocked that this isn’t a real app, and every data point collected after that moment is filtered through that awareness….
What people say, feel, think, and do are often very different things. To understand the underlying reasons for user behavior, it helps to look beyond the surface and explore hidden motivations, root causes, and the different layers of reality that shape how people act. Brought to you by Measuring UX Impact, friendly video course on…
Meet sibling-index() and sibling-count(). Staggered cascade effect in one line of CSS without :nth-child() rules or JS workarounds. Works for 5 items or 5,000. You know that thing where you have a grid of cards, and you want them to fade in one after another? That staggered cascade effect. Looks great. Should be simple. And…
Every extra second of friction has a measurable business cost. Carrie Webster shares ten data-backed UX facts that link user experience directly to revenue, retention, and long-term growth. In the high-stakes economy of today, the cost of a friction-heavy interface is no longer just “lost clicks”, but potentially millions in wasted engineering spend and lost…