Bank of America’s AI-Powered CashPro Tools Hit Record Usage Among Corporate Clients
NEW YORK – Bank of America, in an official communique, announced the record adoption of its AI-powered CashPro Chat and CashPro Search tools among corporate clients.
As of October 27, 2025, usage of these tools has increased, as businesses increasingly demand real-time treasury management solutions.
CashPro is the banking platform used by thousands of companies around the globe to manage and monitor their payments, deposits, loans, and trade transactions. CashPro usage rose 21% year-over-year, with nearly 70% of corporate clients now relying on the AI assistant for instant support. It delivers responses in under 30 seconds, handling inquiries on mobile tokens, payment cutoff times, and platform navigation.
On the other hand, CashPro Search, launched in February 2023, has surpassed 18 million searches, including nearly 2.4 million searches in Q3 2025, a quarterly record.
“Clients expect instant access to information—without the delays of email or phone calls,” said Abbey Novack, CashPro Service Product Executive in Global Payments Solutions (GPS) at Bank of America.
“Our self-service and AI-powered tools deliver that immediacy, helping clients make faster, smarter decisions,” she added.
Matthew Davies, head of GPS EMEA and global co-head of corporate sales for GPS at Bank of America, also added that “these tools are transforming how our clients manage treasury operations.”
“As our AI capabilities evolve, we’re delivering even greater levels of support and strategic value.”
The bank also reported that the AI-powered device has boosted operational efficiency. Early adopters report a 20% reduction in phone and email inquiries, streamlining treasury workflows and reducing manual effort.
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